Review summary

Apos has room for improvement based on customer feedback, though some mention concerns about communication and customer service.

✨
Based on reviews, created with AI

See what reviewers are saying

JS

Jack Su

5 out of 5 stars
Ordered Topping PA7 plus

Ordered Topping PA7 plus. Direct ship from China, but arrived in 5 days! Well packaged. After reading all the negative reviews, I was concerned, but all is well.

Useful
Share
JA

JIM ANDERSON

1 out of 5 stars
The Dac is defective

The Dac is defective, USB connection does not work. Customer service does not return the emails

Useful
Share
SL

Simon Liu

1 out of 5 stars
Charging $425 to replace half of a defective product

Bought a Moondrop Dark Saber that broke within 5 days due to an extremely tight 2 pin connector and a weak, hollow plastic shell. Was told this isn't considered a defect and would have to pay more than 50% of the cost of of the product to replace less than 50% of the product.

Useful
Share
M

Max

1 out of 5 stars
scam

scam. sent me smsl—9 which went bad after 2 weeks, refused to refund. avoid at any cost, trust me you will be scammed. and you will get no support from them.

Useful
Share

Company details

Fashion & Clothing

Information provided by various external sources

No description available yet.

Contact info

🌐

Website

apos.audio
View all in Fashion & Clothing →

All reviews

14 total • Write a review

Showing 1 - 10 of 10 reviews
BT

Avoid at all cost

Avoid at all cost. Sent two Topping LA90 amps. Both defective after just a few weeks. Its been six months now and still no replacement. APOS has no legit phone number that will contact a person. Auto generated email reply once a week. Basically two defective products. Out $1600. Look up address APOS is run out of an apartment. Not legit business.

Useful
Share
M

Avoid these guys

PSA - Avoid this company, read the reviews. Save yourself a headache and money

Useful
Share
J

Abandoned by company, Sells defective product, doesn't honor warranty.

Abandoned by company. This started when I ordered a Topping Pa5 from them in December 2021. It took several weeks to ship out from them- understandable since it was a new product being freighted from China, but it was not mentioned. Ship-by date was not met. Product arrives fine, but breaks several months later. Sent back for warranty and replaced for price of shipping. Several months later in late October, it breaks again. Same amount of time, and breaks in the same way. Looking online at forums, this issue is not isolated. The product in question (Topping Pa5) is defective. The product is sent back in again... nothing for three weeks. They get back after I reach out to them, and provide an invoice to pay for shipping again. I receive a coupon for the product, and then I find out it's "out of stock." It was never restocked. Get spammed multiple times per hour by an Apos bot telling me to purchase now or lose my coupon, and eventually get back into contact with apos support a week later. They offer a blue unit, or several months of waiting for a black one. I choose to wait. Over a month later, they contact me again saying that Black will not be available... because the product was discontinued. They offer blue again. I decline and ask for a refund. They take over three weeks and a reminder email to get back to me. They offer 85% back, only in store credit. I ask for 85% back in cash, or 100% in store credit at the minimum. As of writing, this is week 5 of waiting for a response.

Useful
Share
SP

Topping DAC died after ~6 months

Topping DAC died after ~6 months. Got an RMA from Apos.audio and when they received it, said I’d destroyed the device by updating firmware. I never did anything of the sort. They said I should take it up with Topping. Topping’s support email address doesn’t receive emails. Guess who has a REALLY expensive paperweight?

Useful
Share
DJ

I was sent a defective product and…

I was sent a defective product and after numerous attempts to get an RMA, I still haven't heard anything.

Useful
Share
J

Reservations about this outfit.

Sketchy communication. No way to speak to a live person by telephone. Only chat/email. Raises questions. If you do purchase back it up by using Amazon pay. Glad my item is not in need of warranty support otherwise a royal headache would likely await.

Useful
Share
JD

Great Company and Tremendous Customer Support

Apos is amazing. I went in there not sure about what to get. they helped me with objective suggestions and made me feel comfortable about my purchase. Shipping was fast and I ending up loving their suggested product.

Useful
Share
JM

I should have check the reviews before…

I should have check the reviews before placing the order. This company is 100% scam. They offered and charged for a express shipping and then they use regular usps to deliver the stuff. It will take weeks to get the delivery. As other mentioned, the customer support doesn't exist. They response after 48hs with a default response "we are looking at your case". Avoid this company and make your purchase in a different place like headphones.com

Useful
Share
JD

Quite literally the worst online buying experience

They take forever to respond to your messages/inquiries and have had an item held up in China for about 2 weeks. Yes, they ship their items from China. Make sure you do your best to try and avoid this company.

Useful
Share
ND

Bad experience

Bad experience. Slow communication, and often no response. I was billed for both ways of shipping for the return of the product failed in 10 days. Prices are not competitive. Go shop at Amazon or Ebay. What good is the 45 days return policy if you don't get response days and asked to pay shipping both ways. Wait to see what customer support means when the product fails or want to return the item fo any reason. Not happy at all. Late justice is not a justice.

Useful
Share

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.