Accent Clothing

Seems like similar issues, they entice you with sale items and give discounts but then cancel your order two days later. It’s almost like they want you to buy something else as they offer 10% off in the cancellation email. I will not be using the scam site again, as I need shoes to actually be sent. No doubt I will receive a response saying that they tried to fulfill my order and that they don’t like to cancel orders but it seems to be pretty normal looking at other reviews. ACC1088743

Good Comms and delivered on time ....just all good

Sent me an email confirmation that my order had been cancelled but I hadn't cancelled it. Phoned customer service to find out what was going on and told that they had sent me an earlier email saying the item was out of stock. They hadn't. I checked my junk folder and there wasn't any notification email anywhere. Bought the item as a gift so this was a real inconvenience and a complete waste of time. Needless to say, I won't be using this company again.

Brilliant customer service, the Lady I spoke to was so helpful yesterday, my new Aquascutum shirt arrived today as she promised,, can’t thank her enough…

Purcahsed 2 grey Beanie hats one for a present for a friend, via the Ebay shop On 21st Aug. Estimated delivery 24- 28th Aug. 10 days later no goods. I've contacted the seller twice and been on the Ebay page to check for updates....nothing. Today, I tried to telephone them. The phone on the Ebay site doesn't exist, so I tracked down another number on their website .... but no one answered. Of course, the money was removed with great efficiency from my bank account on the day of purchase. I would caution you about purchasing anything from this company. Edit: Ive phoned them now. Nothing to do with us was the answer. Its a different department that deals with this. I'll pass it on they said........surprisingly still no news and no refund and no goods. Edit: I've provided the additional information you require.......still no goods, no refund, no action. CLOWNS !

WARNING. They’re taking online orders, but not fulfilling them. There’s no update, no shipping, no response, no refund. Edit: Why is this the only place that Accent Clothing are responding? Please respond to my email and messages first, urgently fulfill my order or provide a refund. Edit: I’ve already provided the order details as requested. Last email sent Saturday 31st August 10:15am. Stop giving a misleading narrative on a 3rd party site.

I found the exact shoes I wanted at a very good price. They arrived quickly and well packaged. Well done all round

Great service and a really good deal because of the sale.

Came across them online. Order came really fast. Happy customer

Great service, order came quickly, everything very smooth 👍

Ordered a £139 Vivienne Westwood phone bag- arrived unboxed, badly packaged and damaged has marks allover it as if it is a second/used. If it wasn’t a gift I would be sending this back asap but I don’t have much choice now.

Fantastic service Best price Always the best range Thank you

Bought a Belstaff Sweatshirt from accent Clothing arrived in good time the trouble started when I returned it. Between Accent and Royal mail the shipment has been lost accent are refusing to refund even though I had proof of postage and a tracking number as proof contacted Royal mail who said all accent had to do was contact them and they would reimburse them. Accent have so far refused AVOID THEM.

Quality product fits perfectly & fast delivery

Very professional and good customer service, all round happy

The level of spam is annoying as hell. Do not, I repeat do not give them your details. I've unsubscribed a number of times, blocked the numbers they text you on and they just change and repeat. It's daily

Bad service, totally disappointed!

I’ve had a great experience with Accent. I had an issue with my trainers and Lisa was absolutely brilliant in sorting it out for me. How refreshing to deal with a retailer who are so good at customer experience.

I have bought a Belstaff jacket for more than £800 from this store, it was delivered with the security tag attached. I used their portal to generate a return label and returned the jacket 3 weeks ago, confirmed as received 10.02.24. I have subsequently been told that they are struggling to locate the jacket and will therefor not be refunding my money.

Excellent sale item