kenorb

Reviews by kenorb

LL

Lloyds Bank Insurance

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Apr 2, 2025

Their branches are now a joke

Their branches are now a joke. Imagine going to Moorgate branch and be told you can't do any cash transactions, because they are now "digital" (whatever it means). You can't pay bills, you can't deposit cash (before you put a stupid reply, I'm aware of ATMs, but you need a card, also they doesn't support references, and luckily I don't have the account anymore), you can't convert currencies, you even can't pay someone who have the account at their branch, in general nothing that is useful. You can do more things (e.g. paying bills, transfers) at Post Office next door. Imagine in what kind of dystopian world we're living where you've to go to the grocery store to pay the bills, instead to the bank. I've stopped using them long time ago. I remember once I've came to one of their branch, instead of withdrawing (which was my original plan), they took my card and cut it in half, because the system told them to, and they didn't know why (and apparently it was my problem to figure out why by calling them). They used to be called Lloyds TSB, the split make it even worser. One of the worse banks in the UK. These new "digital" practises and refusal of regular simple transactions that people needs to do is a turning point of their future downfall. You can see it now, massive layoffs and branch closures (300+) in the past years.

LOT Polish Airlines

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Jan 18, 2024

Losers Of Travel

Return flight has been cancelled with no single communication from their side, because I didn't attend the departure flight due to emergency. I understand these are common controversial and unlawful practices from their side and a few other cheap airlines, however my friend told them at the check-in desk on the day of departure (as per article 3.3), and staff confirmed that everything is fine, therefore I did not fail to notify them about my intention to change the journey route. However they didn't respect their own terms and conditions at the end. They were sending e-mails that my flight is going to be delayed by 5-15 minutes couple of times, but nothing about most important thing like ticket being cancelled for no reason, no communication whatsoever, NONE, NULL from their side (this should be illegal). I've paid for the ticket, so my expectation was to travel. As the result, they've charged me the penalty twice as original ticket cost to reserve my own seat at the last minute which I've already paid for in the first place, and before I've paid penalty, they were lying at the desk they didn't have any seats left. I've sent complains just to receive copy and paste answers and one-way communication going to nowhere. Avoid at all costs. These unlawful practises must to be reported to CAA (Civil Aviation Authority) and ECK (European Consumer Centre in Poland), because their complaint system simply doesn't work.