Newland Chase
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Ken Biggs
Ken Biggs, Processing Supervisor, helped me with a Brazil visa for a work colleague. I went for the pre check service as it was my first Brazil visa, and timelines were tight as the traveller had his passport at another embassy awaiting a work permit. We had to wait for the Brazil Immigration to confirm the docs we sent were ok in order for CIBTvisas to book an appointment. It was helpful to have CIBTvisas attend the appointment on the traveller's behalf. I was asked to chase CIBTvisas almost daily for an update. We received the visa within 5 business days of the appointment. It took half the standard processing time. It was a relief to the traveller to say the least, as he was due to travel 3 days later! Ken was very calm and patient with me in his email replies. He was honest and managed my expectations. I'm not sure we would have had the same outcome if it wasn't him supporting our request. Having said that, I've never had any issues in obtaining visas through CIBTvisas. I would definitely recommend using them.