Car Dealer 5
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Draycott`s KIA Sutton in Ashfield
The worst car and dealers service I’ve experienced in 40 years of motoring. The wife and I have purchased 5 cars from Draycott's over many years. My wife has a Picanto and has had 6 years of no problem motoring. I purchased a new Sportage a year ago. It had constant engine and exhaust warning lights after about a month. It took them 3 more visits before they fixed the problem. Within 4 weeks the lights reappeared. Back in. A repair to the igniters. A couple of weeks later the rear exhaust box fell off. Then to top it all the brakes failed on the motorway, scary experience. Recovered by the RAC. Car returned to Draycotts. I was told they wouldn’t look at it until next week. I assume this is in response to my poor Google review I posted! Every other fault has been diagnosed and repaired ASAP within 24 hours or awaiting spares. The vehicle is still awaiting a cosmetic spare for approximately 11 months. Be aware of the KIA 7 years warranty it definitely doesn’t come with any kind of customer service at Draycott's. We have had 10 years plus of motoring with KIA and would definitely buy another one but not from Draycott's.