Michael Seratt

Sep 3, 2021

Transparency Turnkey was non-existent

Transparency Turnkey was non-existent. Our vacation was a horrible disaster starting from the moment we arrived. The cleaning crew was still there at the 4 pm check-in and we had to wait around until they finished. Granted it is a large house. There are numerous maintenance issues that are lacking to list a few and as you read other reviews they have been noted over and over and Turnkey has an answer for everything...However, don't be fooled by their responses: The refrigerator would not cool down 57 degrees (it needs freon), the elevator not working, the sinks in the master did not drain, the fan in the master didn't work the TVs were all screwed up and we struggled to have them operate at a minimum, each day the hot tub lost approximately 8-10 inches of water, etc. All of the above was something we could live with as we didn't want someone entering the premises due to the uptick in Covid. Again we can live with these inconveniences. The major issue is the construction of the house next door. They had a crew of up to 8 men from 8 am until 6 pm each day working with saws, chop saws, grinders, backhoe, drills, porta-potty at front walk entrance to the house, etc. You have to use your imagination as I cannot post videos/photos...trust me it was horrible. Remember the deck of the rental and the house under construction are only 2ft apart. We reserved the house on Jan 2nd, 2021 and there was no mention of this...Yes, be assured Turnkey will say it was mentioned in the listing...but all you have to do is read other reviews and it is clear that the wording in the listing regarding the construction was not placed in the listing until months after us reserving the house. My problem is with Turnkey and the way they have handled this situation. We were only asking for a minor refund/compensation for the issues. Basically, the deck was unusable for the 5 days. The noises were unbearable. I already know how Turnkey will respond to this review...blah blah blah see the other reviews/comments. Again all you need to do is read the other reviews/comments. My suggestion is to ASK every possible question upfront and hopefully, it will be answered truthfully. This was not the case with us. I strongly recommend not working with Turnkey... Again the house is beautiful and with some maintenance, it would be an ideal beach house to rent once the construction next door is finished. My advice is to run...when you see Turnkey is the host of a property. There are so many more options that will treat you properly. I did receive a $10 gift card for posting this review.