S S

Apr 5, 2023

Terrible, rude, unprofessional, sneaky and got evidence to prove it

I'd give this estate agent zero stars. Basildon. Very rude, unprofessional, deny things in black and white right in front of them, defensive, no apology let alone rectifying the situation, inappropriate comments, negligent, they break contracts without any communication - re-selling sold houses that offers have been accepted for behind the buyers' backs, demand a £250 deposit at the point of offer being accepted, they make up false information, presumptions and re-sell sold houses based on their presumptions, misinformation, their errors, give buyers 5 days to get their documents to them (which they cannot even read so claim weren't sent when email evidence shows otherwise) yet even after seeing it, they still blatantly deny the facts, they're fooling themselves. I have been getting emails from joe the managing director, very rude, argumentative, refuses to take responsibility for his/their behaviour, errors, mistakes and came up with excuses after excuses to try to cover up his mistakes, it's hilarious. The proof is there. I received a disgruntled response to my honest review after a barrage of fake positive reviews were posted in their favour. They re-sold the house we put an offer in, without any communication, based on presumptions even claiming they only received 1 document when all documents were sent (within 5 days which is a very unreasonable time limit, you get more time for a dress), which he tried to blame on the vendor when he was called out on it. I sent him the screenshots of the email that was actually sent with all the documents, at which point he then tried to make more excuses to cover conveniently raising new excuses to cover himself that he'd never mentioned before re-selling the house based on false information he believed and he told the vendors the same false information he had and believed. The whole time he was looking at the wrong file and didn't even look at the other documents in the same email which he presumed and re-sold the house whilst our offer was accepted. Without any communication until after he re-sold it! That is a breach of contract to double sell the same house and that too based on presumptions and no communication. That is what they're like, they are sneaky, dishonest, deny in the face of blatant facts and they're so effected by real negative reviews as many people have had similar experiences with them. The owner is extremely rude, takes no responsibility for his mistakes, errors and instead gets upset when facts and experiences are shared. They have no idea how to speak, inappropriate comments made, incompetent and lucky escape! They take the deposit and could re-sell at any point without any communication- looking for new buyers whilst offers are accepted and those that spend money on surveys, legal fees would lose it based on their presumptions. They tried to say 'you didn't send this/that' when it was all sent and if there was an issue, they should have called, but no, in this case they had all the documents, they made mistakes and errors not reading properly and instead of asking they sneakily re-sold the house blaming the vendor. When he re-sold it, without aby communication and whilst our offer was in acceptance, we only found out when we tried to get in touch with them ourselves that he'd re-sold it behind our backs and based on false information, presumptions and excuses. Then he tried to falsely claim 'we didn't get that on time' when it was sent on time, but if that deadline wasn't set by him then shouldn't have a problem waiting! Thecstory kept changing. They wanted verified I.D, then conflicting not verified ID needed, then he claimed no documents received, then that he did but amount was blank, when he was proven wrong on all his false statements then he claimed the amounts didn't add up - false again, when that was proven he claimed 'discrepancies the vendor wasn't happy about' when there were no discrepancies-he should have called to talk not re-sell the house behind buyers backs, without talking, and he shouldn't be telling confidential info to the vendor. Either way they're trapped in their li es. The owner tried to deny what he said himself, I sent him screenshots of his own emails to prove he was ly ing. They get caught out as li es do in every angle. Instead of admitting fault, their mistakes they continue making more and more excuses when they don't wash, the facts are obvious. Their such behaviour further proves my point. Stay away from this rogue agent whether you're a buyer or seller. They are sneaky, dishonest, rude, incompetent, sneaky and break contracts behind buyers' backs. Would do things exactly the same way, that's what eliminates the rogue agents. Lots of people have had similar experiences, lucky business did not go any further with this agent.