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The Mayfair sofa itself looked great…
The Mayfair sofa itself looked great but unfortunately it didn't last very long. We received the delivery and put the sofa together the same day, it was very easy to put together but did have movement like other reviews mentioned, we figured that would be easily fixed so we're happy with it however less than a week later one of the seat buttons had snapped and pulled up. I tried to get in touch with the company via email and chat through their website but received no response, I ended up finding a phone number where the colleague was very helpful, tried to offer a replacement seat cushion which I declined and asked for a full refund. The colleague arranged collection very quickly, only two days after my call. I was told I would receive the full refund within 5 days of the sofa collection however I have yet to receive any confirmation that the sofa has arrived or about the refund. I know the item has arrived as the delivery company has tracking available. I've emailed and have also raised an issue with PayPal as I am unable to call, the company has yet to respond to either form of contact so I thought I would leave a review to see if I can any response.