Hazelton's Canada
View company profile →
Completely fraudulent company
Completely fraudulent company. I live in the US and my mother in law is in Canada. My husband and I wanted to send her a nice basket since we won't be able to see her for a while. Im not familiar with most Canadian gift delivery services but went with Hazeltons based on the fact that they were one of the first company's that came up in my search, had a decent Google rating and the baskets shown on the website looked great. I selected a basket based on what I knew my mother in law would like and I saw brands I was already familiar with and knew would be good quality (Hammond's, Stonewall Kitchen..) Needless to say, every single item in the basket was different than what was pictured ! Completely different brands (no name generic wholesale garbage) and not only that but completely different flavor profiles. To add insult to injury we paid extra to add on more "gourmet" treats for her. I selected biscotti and strudel. She was sent a cheap grocery store tin of wafer cookies. The teapot included in the basket was a different color than advertised and it was missing an infuser basket. We spent $200 on complete garbage and now after they took our money, there is not a soul in sight to talk to. Their phone numbers keep ringing and then disconnect after an automated message encouraging you to send an email. You send an email and never get a response back. And their "live help" feature is a crock because you'll just sit there for hours until you realize there's no one there in the first place. They need to be shut down