Kits
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Great price, product, and customer service
I ordered 2 pairs of glasses with the budget Transition lens options after using the online try-on feature at a very reasonable price. One didn't fit well, face shape or comfort-wise. I spoke with Dennis at customer service and requested a refund. He was very courteous and given that I am about to leave for a long trip, he allowed me to keep the ill-fitting pair as a backup as well as issuing a full refund. Very very pleased with the customer service and whole shopping experience. The only thing I felt could be better was the selection is somewhat limited on the site, but I understand that there are tradeoffs when you go with a service that has exceptional customer service policy like this. As long as I can find another frame I like at Kits, I absolutely plan on going with them first the next time I need new glasses.