Courier Logistics Ltd
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Should have received item on Thursday…
Should have received item on Thursday 27/6/19, driver could not find my address. Rearranged delivery to a different address that might be easier for the courier to find (and paid £15.99 extra) to 'guarantee' delivery before 10:00hrs on Friday 28/6/19. It's now 15:00hrs and the parcel still has not arrived.... Update: Fri 16.30hrs a same-day courier delivered a replacement item, hurrah. The original item has still not been delivered, although the courier attempted to deliver to the same address he could not find yesterday (unfortunately no phone call to let me know this otherwise I could have explained / met him) Mon 1/7/19 received a phone call from a lovely customer services manager to discuss issues. It seems instructions were not sent / received at various points during the process (other depots may have been involved in this, but not Rotherham, they told me) which led to the whole ensuing hoo-ha. I have upgraded my review as a result of the phone call and as a result of fact-finding from our supplier, but still do not feel the whole experience / service level warrants a '3* - average'.