EYG Home Improvements
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Very poor experience
We chose EGY to replace our conservatory, windows and fit a garage door, but we really wish we hadn’t. Below are just some of the issues we experienced: - Working part days so job took longer than it was supposed to (only told it would not be finished at end of last day) - Not turning up when they said they would & not informing us that they wouldn’t be attending - Leaving potentially dangerous rubbish strewn around the garden - Using different fitters each day so we had to continually repeat ourselves and things weren’t finished to our preference - Being continually lied to, including to do with what could and couldn’t be done, types of fittings used and quality of finish - They used incorrect parts which needed replacing - The conservatory fitters were very noisy, disruptive and the job was finished to a poor standard - The conservatory floor has been badly damaged and needs replacing - The self-cleaning windows not only do not self-clean but are already permanently marked by bird poo. We are now left with lifelong cleaning costs at an increased rate due to how difficult some areas are to get to. The Management and colleagues that initially followed up recognised the poor work. So much so that after the initial time set to install the conservatory, we had 7 further visits to try and resolve the issues. In the end we told them that time would be the last, they still didn’t bother to do a good job. We are now left with either having to live with the bad finishes or pay for someone to re-do them. All this would be bad enough, but the attitude of the Director assigned to deal with our complaint has been disgusting. We received a blanket apology and were advised that due to company restructuring, this situation wouldn’t happen again, which I do not believe for a second after having to deal with him and his dismissive attitude. We listed many issues which were just ignored, hardly any of the issues (and none of the ongoing cost issues) were addressed. We were given information by their office regarding costs which turned out to be a lie, he didn’t even bother to apologise for that, just made excuses. We were assured by the Sales Rep that we would only pay once we were happy, yet another lie. Whilst they did give us a discount, the amount offered (and then some) will be swallowed up by replacing the damaged floor and having the poor workmanship re-done. That was the maximum they would offer, we had no option to agree as he just threaten us with court and demanded payment.