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3 out of 5 stars
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HotelPlanner.com

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3 out of 5 stars
Mar 27, 2026

Justin AI Robot cancelled a duplicate…

Justin AI Robot cancelled a duplicate reservation and when he cancelled it, he cleared my hotel for a trip just 5 days away, and I was charged for the cancellation, to boot. Get rid of Justin. Lika told me a voucher for the cancellation was coming in 3 to 4 hours; never came but did process a return on the charge Justin did (2 hours of AI hell) between being on hold, was hung up on after 15 minutes, twice (not a good experience and may never use hotel planner again). ALEX saved the day, got me my reimbursement (still waiting to see it on my credit card) and fixed my reservation.