Team RH
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If there was an option to leave 1 star…
If there was an option to leave 1 star I would. I wish I'd taken the time to read the reviews before engaging with this company. They send a lot of very friendly messages to get you signed up, what is not made clear is that as soon as you open the app you WAIVE YOUR CONSUMER RIGHTS AND CANNOT CANCEL UNTIL THE CONTRACT IS PAID IN FULL Essentially you are tied in to a contract with them for 12 months regardless. I tried to cancel after three days, no one contacted me after this until I received a threatening email advising I'd breached my contract and unless I reinstated the direct debit or paid the contract in full I would be subject to legal action. Their customer service at this stage turns quite nasty and intimidating, they are not reasonable and after a couple of messages said they were not willing to engage in the matter further. Their T&C's when you find them (the link they sent me didn't work) essentially rewrite your consumer rights. I've had no choice but to reinstate my direct debit or risk debt recovery! Since reinstating the messages have gone to being "friendly" however I've since received a further email this morning threatening the debt recovery. I'd be very careful before signing up to Team RH.