EYG Home Improvements
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What a joke of a company
What a joke of a company we had a man come out To give us a quote and it was a good deal at the time, so we went with them. we were told that we would get a surveyor to give us a call and to book an appointment within the week, but that week went on and no phone call, I phoned up Eyg again And was told them that I still not had the phone call from the surveyor, they then tried to call the surveyor and will get them to call me The next day. no call from the surveyor the next two days , so I called up EYG again and they didn’t understand why the surveyor hasn’t got in contact with me so they were phoning them up whilst I was on the phone to transfer me to him but the surveyor was unavailable, next week still no contact I phoned up the company Which then transferred me to the surveyor who i then spoke to you on the phone who had no idea about me and when I said that I was only available on certain days and at certain times he said I can do it today, Which I replied I am out after 12 today he said I’ve got a client in the morning so I can’t come are you available the next day? which I replied no I work and I am I only available on a Wednesday or Thursday next week, which he replied I’m on holiday for the next two weeks this is after he had already been on holiday, so I phoned up the company again to complain which then they put another surveyor into contact with me which a week later no contact from the surveyor, I phoned up the company and told them I would like to cancel and I would not want to go ahead with this, with that in mind I spoke to the Head manager at the company which cancelled my order and that was the end, a few hours later I had a phone call from said surveyor which I said I had already cancelled the order and wish not to go ahead I said I also told this to the manager but the surveyor said he had not had any contact from them, a few seconds later after getting off the phone I had a phone call from the branch manager who had no idea I cancelled my order at the head managers office, the branch Manager mentioned I had to give in writing my cancellation via a letter but after reviewing my contract I cancelled it through email a few months later I had emails suggesting I should write a review about the work that the company have done. I tried to write a review but had no success so I left it, 4 months down the line I get a phone call asking if I liked the work which the company had done, even though i have had no work done at my house, I have explained this to the company multiple times but they still don’t listen. I would never use this company ever again as they can not communicate with surveyors which the Company relies on to carry out the job, which is a bit stupid. I also think this company needs to stop to exist.