Celebrity Cruises
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Celebrities 24-hour cancellation…
Celebrities 24-hour cancellation process and customer service supporting the cancellation is horrible. I booked with Celebrity in haste because I was told only one 3 person cabin was available. The sales process was fine and the rep told me there was a 24 hour cancellation policy. I cancelled my cruise a few hours later that day and was disconnected before I received the cancellation confirmation. I called back again and they were closed for the day. I called the next morning and was disconnected again. I called back and they assured the reservation was cancelled and my deposit would be cancelled. Two days later my deposit went from Pending to Posted from my bank account. I called Customer Service and they told me it would take 10 to 15 days to credit it because the agent that helped me didn't follow the correct process. I told them that was too long to wait and asked to speak to a supervisor. Jaehl, the supervisor was super rude and told me there was nothing she could do and acted like it wasn't her issue that I was hung up on 3 times and the agent didn't follow process. If this is how the cruise line's customer service is over a deposit refund I can only imagine the issues a person would have with a serious issue. The lack of support and customer service was horrible. I would never cruise with Celebrity.