Cruise1st
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Booked trip of a lifetime 18 months ago…
Booked trip of a lifetime 18 months ago with the balance due October 2023. It's a 2 week cruise in Australia,we decided to extend our stay in Australia as never been there.The amendments team failed to contact me, stating they had not received our amendment email in June, which is incorrect as the email didn't come back to me undelivered. Finally 3 days before balance due a very helpful lady called Annie in customer services sorted our required amendments. The holiday is not until January, but all the stress attempting to contact the amendments team has taken the shine off our once in a lifetime holiday. It could have been so simple if the amendments team can answer a phone, instead of looking at emails and only dealing with them 3 months before the holiday is due.