Lloyds Bank Insurance
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Loyds Bank cancelled my card, no attempt to contact me
On 29.11.2024 Lloyds bank withheld payment, asking me to confirm it was me. I confirmed it was me, and received confirmation text back from Lloyds saying thanks for confirming, and ending "you don't have to contact us" My card did not allow payment after confirming, so we had to use my wife's card to complete that transaction. Then the next day on 30.11.2024, I again tried to complete a transaction via my card, and again my payment did not complete. I did not receive any text, or any other form of communication from Lloyds, so my Payment was not possible. I contacted Lloyds bank who only then informed me that they believed my card had been compromised, and they had blocked my card permanently. Lloyds confirmed that they would not have communicated this fact to me in any format, not be text, phone, letter, or email, and that they expected me to call them to find out why my card could not be used, even though the day before, they texted me saying “you don’t have to call us”. This makes me feel like I’m the suspect here, and I’ve only been with Lloyds bank for 41 years. “Always by your side” they say in the advert. That’s what they say, but in reality, they advised me to sign up for Apple Pay, or Google Pay, to be able to continue using my account, so they left me high and dry, unable to make an important transaction to put 4 tyres on my car to make it safe, and had no intensions to contacting me. Shame on Lloyds Bank.