American Water Resources
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Sewer line issue
I have an apparent sewer blockage in the in line going to the street to my home. Smelly disgusting sewage out of my basement toilet and laundry room. I have an active policy for water/sewer line coverage with American Water resource and a claim was filed on June 9th at approximately noon(which was not a pleasant experience, the person very hard to understand and kept asking me question i couldnt answer because I am not a plumber) he said someone would contact me within 3 hours which of course they never did after several phone calls and chat bot call. I personal call the plumber they assigned, their voice mail was full and no longer taking calls. Another call to AWR another plumbers number called. Saturday the 10th at 2:30 they show up not equipped to handle any plumbing issues, Snake not long enough and not camera to use to go down into the sewer to determine what is going on. I am told nothing they could do. They would have to send someone else out. I ask when he doesn't know office is closed. In the meantime I am not using water or facilities because I do not want any more sewage coming up thru the toilet or laundry room. This is a Healthy issue, I am a senior citizen with health issue and this is not acceptable. It is now day three and still no one has called with a new plumber. This is a company that represents and Insurance all of Philadelphia PA and the don"t have the man power to service their customers. It a disgrace and a health issue