Warranty is a scam and horrible customer service
The products can be great—when they work—but the warranty process is a complete joke. I sent in my warrantied item back in February and still don’t have a working machine. They did send a replacement, but it was also malfunctioning and never worked. Then they made me jump through hoops to prove it wasn’t working. As of 4/22 they want me to send this back and refused to send a box etc and still no clarity on when I will have a wording mop vac. Beware of this company; I wish I had:(
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