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The company says it will link accounts…
update 11/27/2024: and response to the company; The only way this makes sense is that one person from the couple is allowed to make a profile. This defeats the purpose and/or effort from both parties involved and one sides it rather than trying to bring the couple together, one person had to jump though numerous hurdles and of you have already used an email, you can not use that address at all to connect with your partner. And the repsonse to the spam and junk comments are as such: the messages received where 24 hours or more in response. They were NOT in spam or junk, but rather the solutions to the very detailed concerns I sent were off topic and not at all pertaining to the problems listed. And any effort to relay that was met with more auto response and a unhelpful " solution" as if picked off the main home page out of ignorence and dismissle. Kind of like telemarkeritors ready off a printed preset dialogue. Sad really. And its laughable that you claim the company did not release private data when the report by the F.T.C. says the oppisite. But denial is a legal tactic, and of course you dont want to loose revanue even if you are flat out wrong, and proof and reports listed below will show. No itegrity it seems. The company says it will link accounts with your partner but does not. Linked 2 separate emails only to have them leave me behind a pay wall when my partner already paid. Any efforts to contact the company and rectify the situation have been also met with pay walls when they already received payment. The assigned therapist i got days before my partner was perfect when she hadn't received any therapist recommendations after paying on her account! Seems to be a a marketing ploy to set you up but any attempt to talk to said provider is neet with a payment screen. Secondly if you have not set up payment information, you seem to be fast tracked into available therapists and have them contact you in a more speedy manor verse already paying and being put on the back burner. No contact number other than the sister site of better help which has to email them. Also the just over a year accusations of them leaking personal information on Facebook, and and other social media platforms for advertising purposes. Despite there privacy regulations... do not use them. As I've stated, I tried numerous times to contact them and waited the 24 hour period only to be replied to with vague descriptions of how sign in and link to my partners account. The problem is if you have already signed up an individual account with a personal email, you will not be able to connect to you partner unless you start completely over with a new email and loose all of your conversations and any messages from the therapist. And again, a contact phone number to discuss any issues or even verble communication is not available. This following set of paragraphs is copy and pasted from the FTC dated 2023: Despite those promises, the FTC says BetterHelp used a wide variety of tactics to share the health information of over 7 million consumers with platforms like Facebook, Snapchat, Criteo, and Pinterest for the purpose of advertising. You’ll want to read the complaint for details, but here are just a few examples. In 2017, BetterHelp allegedly uploaded the email addresses of all current and former clients to Facebook – nearly 2 million in total – to target them with ads to refer their Facebook friends to BetterHelp for mental health services. During another period, the FTC says BetterHelp disclosed to Facebook for advertising purposes the previous therapy of 1.5 million people who visited or used BetterHelp’s site. The source of that information: their responses to the intake question “Have you been in counseling or therapy before?” But that’s not all. According to the complaint, BetterHelp broke its privacy promises by disclosing to Snapchat the IP and email addresses of approximately 5.6 million former visitors to target them with BetterHelp ads. In addition, for a six-month period, the company disclosed to Criteo the email addresses of over 70,000 visitors – including people who had looked into Pride Counseling and Faithful Counseling. Similarly, for a one-year period, BetterHelp disclosed visitors’ email addresses to Pinterest. What was in it for BetterHelp? According to the complaint, “Using this health information for advertising, [BetterHelp] has brought in hundreds of thousands of new Users, resulting in millions of dollars in additional revenue.