Urban Evolution Property Management
Read all reviews for Urban Evolution Property Management →
Accommodation with the worst response overall. I only want to express my gratitude to Chloe Davies.
Since moving in six months ago, I have been continuously complaining about the refrigerator. I have complained more than four times and sent emails to the person in charge. The refrigerator in the shared kitchen cannot regulate its temperature. When we moved in, we discovered a large block of ice in the refrigerator. The ice was so large that it covered more than half of the refrigerator shelf. Initially, we raised the temperature to melt and remove the ice. However, this problem has persisted for months. Inside the refrigerator, ice and water coexist, and water keeps dripping from the shelves, causing food to spoil easily. This means the refrigerator is not functioning properly. Four months ago, an employee diagnosed the refrigerator and confirmed the problem. However, since then, the refrigerator HAS NOT BEEN FIXED, so I raised the issue AGAIN and sent a separate email. Ashley only responded that turning off the refrigerator would make the ice disappear. WE KNOW that turning off the refrigerator will melt the ice!!!!!!!!! But it is impossible to turn off the refrigerator once a day. That is a shelf, NOT a refrigerator. I thought the staff at this accommodation were part-time employees. Whenever I asked about problems, no one provided a solution, showed an indifferent attitude, and I could NOT see ANY sense of RESPONSIBILITY in them. ——————- In different situation where I had no expectations, I thought I would have to buy a power-gun myself to fix it this time, but I was very grateful that Chloe Davies responded promptly and got in touch. Thank you so much.