Celebrity Cruises
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DO NOT BOOK SOLSTICE CLASS SHIPS
Recently book a cruise on a Celebrity solstice class ship. I paid extra for the Aqua Class cabin expecting that I would be insured a better experience. I was so wrong. During the cruise we were interrupted over and over with incessant POUNDING 24 hours a day on the ceiling of our cabin from TREADMILLS located on the floor above. I complained to the spa, the gym, the “guest non-relations” and left a message for the captain. At one point they blamed me for the problem telling me I should have know this before booking the cruise and then they rudely offered me EARPLUGS?? We were “assured” that the issue would be addressed but it never was. I complained after the cruise to the corporate office and they just thanked me for informing them of “an issue they were already aware of” AVOID CELEBRITY AND ALL SOLSTICE CLASS SHIPS AT ALL COST. To fix this Celebrity needs to learn customer service and be honest with the defects in the design of their ships and the inability of their crew.