Archies Footwear
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I'm already a fan of Archie slides
I'm already a fan of Archie slides. I was impatient to order the new Sangria color. When I received the order I was disappointed because I got the flip flops instead. (!) So I immediately wrote and got a super quick response from Ken at Archies' customer service. He was very apologetic and said that this kind of mixup was very rare and that he would proceed to reorder the slides as soon as I sent the info he needed to do a follow-up on my original order. I sent him the photos of the flip flops I received and the bar code on the tag etc. He wrote back to give me the new order number and the tracking info. I wrote back to get the procedure for the exchange and to my surprise he offered me to keep the flip flops for me or as a gift to a friend. I thanked him of course and I put aside the flip flops because I wear custom made foot orthoses for arched feet and I just didn't think wearing flip flops were a good idea. My order came in a few days later and I was very pleased with my new pair of slides. I finally tried the flip flops and ajusted them to my liking. I was surprised to feel as much support as the slides or shoes with my orthosis. I'm keeping them !!! Thank you Ken and Archies, I really appreciate the gesture. Keep putting out more interesting colors! Andrée Merci Ken!