Celebrity Cruises
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Reminder emails of outstanding balance
My website reservation kept showing a balance owing for a gratuity that I opted out of because I was told it over the phone this was included in my drink pkg and that it was a glitch in their system. I had paid my balance before the due date and the balance was $0. Celebrity Cruises said they would fix this problem and let me know when it was done. Then a month of reminder emails from Celebrity Cruises about this $288.60 outstanding balance started and many emails I wrote asking them to fix this but NO ONE replied. I finally got a Stupervisor on the phone today and he told me I had to pay it and that it wasn't a glitch. So I'm paying it so I don't lose my cruise to Alaska in May that I spent thousands of dollars on. I will never travel with Celebrity Cruises again and I hope you don't either because of their horrendous customer service. I think this is a scam otherwise they wouldn't have the option to opt out of this gratuity on my website reservation. So, I changed my mind about paying the $288.60 and have been emailing them with my inquiry instead. This is the response and its been more than 30 days: Thank you for contacting Celebrity Cruises. Your message has been received and we look forward to assisting you. Our current response time is 30 days; however, our team is diligently working to respond to your note sooner. The FAQ section on our website has answers to many general questions about cruising with Celebrity. We encourage you to visit our site. For booking-specific requests or concerns on cruise reservations made through a travel agency, we encourage you to contact your travel advisor directly as they will be best able to service your booking and provide detailed information. If you need immediate assistance, please connect with us using one of the below phone numbers, as sending follow up emails will lead to further delays. United States & Canada: 1-844-418-6824 United Kingdom: 0344 493 2033 Worldwide: 1-316-554-5961 We are very glad you’ve reached out, and we appreciate your patience. Sincerely, Celebrity Cruises WHO HAS A CUSTOMER SERVICE TEAM THAT TAKES 30 DAYS TO RESPOND? WHAT A JOKE. I have paid my balance after another phone call to customer service but will never travel with this cruiser again. First & last time for this pricey trip. I hope you do not support this cruiser either!