LE
Leonardo Hotels
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Avoid. Didn't have room upon arrival
Booked through lastminute.com. arrived to check-in only to be told they didn't have a room for me and they were fully booked. A busy Saturday night in Sheffield all the hotels were booked up. They said they couldn't get my details from lastminute.com. but I have found they have a direct chat line and it would have been very easy. Complete disregard for the consequences of customers when something like this happens. What is someone to do I couldn't stay in the city unless I slept on the streets