Celebrity Cruises
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Celebrity Infinity 11th to 21st October 2023.
Firstly I have been on over 20 cruises, first time with Celebrity! Spain and Portugal docked 21st October 2023. THE SHIP, Now over 20 years old and looking very tired, needs a complete refit to keep up with the competition. It seemed maintenance and decorators were on the go 24/7. Even during breakfast painters were painting above us covering rust spots. The door on our mini bar was hanging off(repaired day 6) a light switch was broken and in pieces and never repaired! The main foyer was dull and out dated. THE STAFF, Generally well trained and helpful, We we’re surprised by the amount of Black African staff, some did not speak good English and appeared to lack a sense of fun and bonding with guests, I suppose the far East staff wanted more money so Celebrity looked for the cheaper option! THE FOOD, Generally average and disappointing, not inspirational or inventive. No ice carvings, no cleaver fruit or vegetables displays. The themed evenings were poor with mainly foods from earlier in the day tarted up and recycled. The BBQ evening in the Oceanview Cafe was a simple sausage, burger and some small ribs smothered in BBQ sauce, I don’t think any of it actually saw a BBQ. There was a distinct lack of seafood throughout the cruise. No quality what so ever. Only one deck party, no sail away parties, no deck shows of chefs skills with food displays, nothing inspirational for the guests, very poor. Apart from Burgers and chips, not much on offer on deck? The specialist restaurants were over priced and not worth the cost, generally over £100 per couple with wine, never heard a good report, in fact by the end of the cruise the crew were trying to sell discount meals! CHARGES WOW, this was by far the biggest bone of contention. It seemed Celebrity,s main aim was to get as much money as possible out of our pocket into theirs, in fact the Americans had nicknamed it as a “nickel and dime cruise”!! Drinks were extortionate, in all bars, 2 bottles of water in the cabin £10.00 They had a cleaver trick at the bars with a can of Coke, ends up costing £8.00. Fill two glasses with as much ice as possible, then one can tops up both!!! My account was continually wrong, it was pointed out to guest relations twice, eventually $350 was removed, not good enough.Then on return home, more charges appear. It’s easy when your not their and they have your card number. Drinks package and wifi are unbelievably expensive Celebrity wanted £1200.00 for the two of us. You can chose high speed wifi for just $89.00 a day!!! I could review a lot more, but you get the jest of it all. I can not recommend Celebrity at all, I will never use this ship again.