Ratchet Clothing
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Damaged items and poor customer service
Having waited a while to have the spare cash to order from here I am so bitterly disappointed!! Ordered a hoody and sweatshirt. Waited ages for it to arrive - was ordered before the madness of any Black Friday deals but still waited over 2 weeks for delivery. Sizes seem very odd, the hoodie is huge but the sweatshirt tight around the bottom and both ordered in the same size. Hoody stitching came undone on the pockets and around the back seam after the very first wash,leaving a visible hole on both sides of the pocket. I Contacted them directly, sent photos etc and they clearly can’t be bothered to deal with it. Responded the first time with “oh I’m so sorry!” And was seemingly keen to resolve the issue for me but despite repeat messages asking for this to be looked into, and being told “have to ask the boss and get back to you”, needless to say that there was nothing sorted. Waited a few days and Asked for a returns address as I’d like it replaced/refunded and also for a returns label- as I will not be happy to pay £8 tracked postage to return an item which is so poorly put together that it falls apart in a 30° wash. I bought the hoody in their 50% off sale, essentially this is a £50 jumper that was the equivalent quality of Shein/Temu but for an awful lot more cash. I have hoodies that I’ve had for 3/4 years, costing the same and have washed and worn beautifully. They needed to go away and find out if their company covers returns for faulty clothing but never got back to me. Rachet is just too busy drumming up the social media following to actually deal with anything other than taking your money. From reading other reviews it’s clear customer service is absolutely not a priority for Rachet clothing. You can’t scream your company ethos from the rooftops and expect people to just hand over cash and keep quiet. Have seen quite a few reviews that say “oh I love this company but my hoodie was a weird size/poor quality but the boss is a legend on social media so I won’t be complaining “ get a grip! That’s not how it works. For a company that constantly bangs on about its ethos, being a “family” and loving its customers, you’ve shown very little of this IME. Very disappointing that I’ve wasted my money on this.. Won’t purchase from you again.