Winn Group
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Still in progress
Still in progress with claim so feel it’s a bit early to review but have been asked to provide a review and I understand these things are important for the staff involved. Firstly overall very helpful people to deal with. Diane and Summer very helpful and efficient. Always put you at ease and answer my questions. One gentleman I spoke to less so but that’s life. Had a pretty rubbish experience with regards hire car. Had to speak to 3 different companies, giving the same info each time. Advised the aim was to get me a car that day (Monday), then promised Tuesday. After much chasing I was told it wasn’t coming on Tuesday and my son could not get to work and had to let work down at the last minute as we kept being told we would have the car that day. Eventually car arrived on Wednesday - 2 hours later than advised. On Thursday got a call to say that they needed to swap the car as they had given me the wrong car. Am still hopeful that overall it will be a positive experience