Lloyds Bank Insurance
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The worst customer advisor service?
Today I tried to help my 86 year old dad with a query on his account. Previous attempts to contact the bank were given up after trying to speak to somebody for over 20 mins. Today, it took approx 15 minutes before being able to speak to somebody (Rang at 11:50). When I did manage to speak to somebody and explain the problem, after looking into it for 20 minutes with no explanation, they cut me off. Rang back and again the usual wait of approx 15/20 minutes before speaking to somebody. Again explained the problem and also that we had been cut off previously after 20 minutes. This time I was cut off after 10 minutes. Clear staff are working from home and clear that Lloyds don't have enough staff to deal with customers, given the wait time before being able to speak to somebody. Also clear that the comms staff use is questionable if it cuts customers off. No attempt for staff to call the customer back. I reckon today, I have spent 1.5 hours wasted and still not been able to speak to somebody to look into the query. Letter of complaint being sent to customer services. I've advised my dad to change banks to one that has a good customer service score.