Slater and Gordon Lawyers
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I received a terrible unprofessional service
I received the most terrible service from Slater Gordon (S&G) regarding them extending my property leasehold. Prior to engaging S&G, my landlord agreed in principle and gave permission for me to proceed. It should have been a relatively straight forward process, yet it took nearly 5 years – Yes almost 5 years! I engaged S&G to undertake the legal process in Sept 2019, and only received confirmation that all legal matters to extend my leasehold, were complete on 23 July 2024. Throughout this time, I made numerous enquiries, telephone calls, wrote letters and made formal complaints, mostly unacknowledged or if acknowledged not acted upon. Out of frustration I requested a Freedom of Information (FOI) SAR to determine what was happening. I received a batch of over 100 pages of contacts. S&G seemed to employ temporary staff who possessed little professionalism and customer service: time and time again solicitors/agents working on my case, came and went and departed S&G and abandoned my case, and did not pass the case on to colleagues to be completed. For years they did contact my landlord’s solicitors, then in December 2022 the Residential Conveyancing Team working on my case were closed. Another Legal Executive Consultant, picking up post business matters, realised my case had not been dealt with, and took matters forward. I paid all my fees in a timely fashion, and waited patiently, and expected a professional service. Instead, I received poor communication, a poor professional service, and a long-drawn-out completion date, which caused me frustration and stress. I was never even given an apology or explanation of why it took so long to process my leasehold application. I am mindful of writing to the Legal Ombudsman and ask then to enquire with S&G why they took nearly 5 years to extend my property leasehold, far beyond acceptable and expected timescale undertaken by a legal firm.