Riviera Travel
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A company that can sort out unexpected issues well!
Short 3 day river cruise. Picked up as promised at airport in Germany and delivered to ship. Really clean, impressive ship, excellent cabin. Food was really good, especially excellent breakfasts. Organised trips were interesting. Then on the morning of our departure Heathrow airport closed. Riviera allowed us to stay on the boat about 6 hours extra which allowed for some unexpected sightseeing. The boat had to leave at a certain time for the next cruise so we were all taken by coach to a museum to kill time (Riviera paid for entry). Then they got all 23 of us on a flight back to the UK (Bristol was the only option). Due to the late arrival we were put up in a hotel and given £20 each to pay for dinner. Then a coach was provided to take us back to London the next day. All at no cost to us. Obviously it's better if there are no problems, but when one arose Riviera were really good at sorting it out. The only tiny complaint is that the rep we were promised in Bristol never showed up, but we were able to get to the hotel and coach easily ourselves. If we river cruise again, which is very likely, we would certainly use Riviera. Excellent.