Lloyds Bank Insurance
View company profile →
Really gone downhill recently
Really gone downhill recently. Have banked with Lloyds for over 30 years, not really had any problems until the last few years. All the branches around here have closed, nearest now is 14 miles away. Had problems transferring money, out of my account, to my other savings accounts with other banks. First one usually ok but if l try again, it is blocked. Each time l ring up it takes 1 hour to sort out, waiting, clearing security questions, there are so many now, it is not just a few. Agent was quite rude the last time. First time it took 3 different agents to resolve one transfer, said it was a system problem. I'm considering moving my account, to a different bank, as it is not fit for purpose. I don't need all this hassle and stupid questions by rude staff. Other banks get far better reviews, some pay interest as well. Lloyds instant access savings accounts pay next to nothing, some others pay almost 5%. Also all the benefits such travel insurance, you now need to pay over £20 pm, before it was free.