Routes Car Rental
View company profile →
Wrong Key Can't Shut Off Car -Out of State Daily Charge-Three (3) Hour Shuttle Wait
An erroneous charge of $139.93 to my credit card by Routes Car Rental for allegedly taking the rented vehicle out of State. Upon the return of said vehicle May 22, 2024 I told the girl at the counter that I didn't AND the full amount was paid and affirmed by Routes employee, Sofia, at the counter of Routes Car Rental, 17411 E 81st Ave Commerce City, CO 80022, for car rental including insurance, through H* Inc., a travel booking app and online travel marketplace that sells rental cars. After picking up the vehicle that was given to me on May 16th 2024, having driven over one (1) hour I received a phone call from Routes Rental Car employee Sophia, who asked me not to shut off the vehicle!! She said that the vehicle key faub was NOT the correct one. She then asked me to look at the license plate and compare it with the key label. It was a different license plate number. She told me that I had to wait where I was at in the town of Fort Morgan, Colorado until someone to arrive with the correct key faub AND I couldn't shut off the vehicle. 1: This meant that I would have to remain inside of the vehicle without drinking anything for fear of having to go to the bathroom. 2: I also would have to make sure the vehicle was not turned off for air conditioning. 3: Not able to leave the vehicle to ensure it wouldn't be stolen. My hope was that the erroneous error be resolved expediently by REMOVING the $139.93 charge. My credit card company having investigated this charge and with no replies for requested correspondence from Routes CAR Rental - denied the added out of state charge in July. Eight (8) months later I received an email saying that I owed this company out of state driving charges with interest. They also notified me by email that they sent notification in the mail which I had never received and will proceed to send me to collections if I don't pay the out of state charge.