Squirrel Internet Ltd
View company profile →
Great Customer Service, Great Speeds
After a minor miscommunication that delayed the connection by all of 30 minutes, I was overjoyed to see the dreamed high up and down speeds! Great customer service helped the final ‘switch on’, thank you to the person who dealt with my emails. I say “Good” for price, but after researching the Fibre Heroes ISP partners, Squirrel came out top for reliability and customer response time. If you’re in the market, don’t be tempted by the cheaper partners! Edit: 18/03/24 - After paying first direct debit 3 days ago and noticing that they have reduced their price by a third, I contacted Squirrel to oppose the level of their "offer" discount. Poorly constructed counter emails were returned. Heavily dissapointed as the service IS good, shame I feel that I have been 'done' for pricing, certainly will not renew. Removed 'Good Price' from my review title, as I could of saved £320 on my contract with them. Edit: In Reply to Squirrel - Your Sales and objectives are not my concern. My concern is that I am paying £13 (40%'ish) a month more for a service than a new customer. If this had been 6 months down the line, it's an easier pill to swallow, but it has been 3 days since my first payment. You have still yet to let me know when this offer started. I'm guessing it's since before my first payment. Yes your service and customer service is very good, this allowed me to pay a lot more than the cheapest rival. You are now at the cheapest rival rate, I can surely feel hard done by, and decide not to renew when the time comes?