Lyca Mobile UK
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Restricted my unlimited data and told…
Restricted my unlimited data and told me to read the Terms and conditions and the fair use policy. Read it and saw I never breached it but was still cut off from using data. Was told to send an email and so I did and was told to wait for a reply in 24 to 48 hours. A week later they said they haven’t received it so sent it again while on the phone to the customer service representatives. Sent while on the phone and asked them to confirm if received. Was told it was received and that a reply would be given in 48 hours. 50 hours later I called for an update. They say we will send an email by end of day. No email…asked for a manager call cut off, asked for access to my data (the recordings of the calls I’ve made to them) as calls are monitored for training and monitoring purposes. Call cut off after being on hold for 10 minutes. Asked to for legal department, call cut off. Bet they reply to try save face. It’s actually a joke. Stopped me from sending messages now because I threatened to sue and because I asked for the calls. Never been rude to them once! I will try follow up and keep updated. Been blocked and sim cut off straight after I called them and they hung up.