Southampton Cruise Parking Services
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HORRENDOUS EXPERIENCE
Cruise date 24th to 31st of May 2025 on the Sky Princess to the Norwegian fjords. We had no when problem dropping the car off and the transfer to the port was efficient in a large minibus with a separate trailer for the luggage. HORRENDOUS EXPERIENCE on the return journey. We contacted the company as instructed before disembarking the ship and went to the blue flag pick up point as instructed. We waited at least an hour and a half for the transport to collect us, we were near the front of the queue with at least another 80 people or more behind us, I wouldn’t like to estimate how long they were waiting. A single 8 seater minibus was doing a round trip that took an hour each time to complete, It could only take around 6 people in with their luggage. I phoned twice and an AGGRESSIVELY RUDE man answered taking no responsibility and blamed traffic, however other companies notably the one with the penguin logo had a constant stream of minibuses arriving and there was also a constant stream of private hire taxis arriving. The minibus driver was a lovely guy doing his best and apologised for the mess, he phoned repeatedly for help and explained how many people were waiting and was told the other drivers had been sent to the other 5 terminals. DON’T USE THIS COMPANY unless you want a stressful miserable end to an otherwise lovely holiday. I wrote this review also on their Facebook page yesterday and it has been removed overnight. I can also see on Trustpilot that other travellers who must have been in the queue have posted a similar review to this and also others dating back to earlier this year so I don’t know where they are getting 5 star reviews from.