Lloyds Bank Insurance
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Virtually no staff in Branch
Went in to branch which had plenty of Customers but only 3 staff. Wanted to open an additional joint account with my partner. I was told by one of the two inexperienced young staff behind the counter that I need to book a visit with a Team member. I would have to wait because they all work from home and rotate a staff member to come in for a 4 hour window each week so consequently you won’t get an appointment until February at the earliest. Lloyds need to sack all uk staff and divert to call centres abroad where there staff are proud to work for a UK bank, commute to work, are well trained, learning from colleagues while they work. I’m afraid Lloyds are more interested in a work life balance than their appalling service. Just carry on dog walking while your customers are treated with utter contempt. What a mess we are all in!