Halfords Retail
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I have always regarded Halfords as a…
I have always regarded Halfords as a quality outlet and have sourced many motoring parts, tools and accessories from them. I placed an order online with them at Easter and the order was delivered in good time with the exception of one item. Over the last month I have used their BOT, their online 'Expert' and spoken to the call centre 3 times. I eventually had an acknowledgement from a member of their customer support team who acknowledged they hadn't delivered the item and they indicated they had ordered me a replacement. Two weeks on and I've still not received the item. Speaking to them today was immensely frustrating. I've been told I will get an email within 24 hours.... if you're reading this Halfords, you are not customer focused at all and looking at other reviews on here you need to get a grip.