Zenith Insurance
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Redeemed
I have been with Zenith since April and had no issues. I have then gone to insure a new van, so swap my policy with them, given them a date and gone ahead. When I have tried to change the date I am told it's not their policy and I said well I have 14 days to cancel and they said I don't. I then asked to escalate to a manager and have been cut off twice. Great customer service Zenith!!! Since this review Zenith have been in touch and a very helpful and pleasant representative called Leanne turned things around for me. I have amended my review level to reflect this. The first advisor is going to be helped with his training and I now have a policy that works for me. Thank you.