Apex Car Rentals Australia
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Faulty car, zero customer service. Avoid Apex.
We have been renting a car from Apex Sydney airport branch for the past 7 months. The brakes on the car failed twice in the past 24 hours, but inevitably - as can happen with mechanical faults -- worked when the NRMA guy came out to check them (he drove it up and down the street, didn't inspect it, and declared it roadworthy.) Apex have said they will replace the car, but only if we drive it to the airport ourselves, or pay to have it towed there and then arrange our own transport out there to collect the alternative. This is totally unacceptable and their 'customer service' is by far the worst I have encountered from any company. The guy I spoke to in the Sydney office was rude, dismissive, sarcastic, patronising and unhelpful. He said I was being "hysterical" and "wrought" because I didn't want to drive a car with faulty brakes, he repeatedly referred to my account of the brakes failing as "your opinion" and refused to escalate my complaint to anyone at a more senior level. Appalling.