PLS Solicitors
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Bad reviews Regrettably accurate
Regrettably, the negative reviews from other users are indeed accurate. My experience corroborates the widespread dissatisfaction: 1. Their online portal is not only poorly designed but also appears to present several security vulnerabilities. 2. Communication is exceedingly subpar: - Emails are seldom answered, and when they are, the responses are significantly delayed. - On a particularly urgent day, I phoned three times only to be repeatedly told that my solicitor would return my call, which never occurred. An urgent email requesting a response the following day was also ignored. 3. They forwarded comments to the seller before providing me the opportunity to review and add any additional remarks. 4. They are billing me for 70% of the costs (following the cancellation of the purchase) without any itemised breakdown. Despite numerous emails requesting clarification, I have received no response. Upon calling, I was informed that my solicitor was on holiday – a common excuse I have encountered, whether it be “on holiday” or “on a break.” Even after two months, I am still awaiting a resolution. 5. I inquired about potential benefits should I choose to engage their services for a future purchase, but this too went unanswered. It appears they not only disregard their current clients but are also disinterested in future business.