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do not use Google my business to get reviews
If you’re a new small business and plan to rely on reviews then you should know that google deny a great deal of reviews for a number of frivolous reasons. I run a scalp micropigmentation clinic and spend over 9 hours over a number of weeks with a client to complete their treatment. Most clients have never left a review before which happens to be one of the reasons google won’t show the review they have left. Also, note that google will show the review left by the client only to the client so the client is unaware that there is an issue. Also, google will make it your problem to figure out why the review was rejected and to top it all off, once a review is rejected, they will not be able to overturn the algorithm. New profiles, special characters, sound too complimentary, adding images to reviews ( a feature they offer) and the list goes on and on and on. Are all reasons they say “might apply to you” when querying their reason for rejection. Their solution is to ask a legitimate client to use someone else’s email address to see if that allows the review. Effectively creating false reviews. In addition, google have also told me to tell clients to update the OS and apps as older versions may affect the reviews. This is laughable because we have gone from receiving a review to explaining to a client why their old apps no longer work because the newer OS has made them outdated. Ridiculous