Miss Smith

Apr 17, 2021

Outstanding company

I highly recommend UK Energy Services. I chose them to install two air conditioning wall units in my house due to their informative website and excellent customer reviews. I am very glad that I did because the service was outstanding from start to finish. Nick responded to my initial query within a few hours and came to do my survey the same week. He was very diligent, knowledgeable and happy to answer my questions. Nick then passed me over to Nir to arrange the installation. Nir was similarly customer-focused; always very friendly and courteous, and quick to respond to my emails. The installers, Rob and Sid, were just as professional. Both were approachable, polite and, I felt, very respectful of my home. I was impressed that they took extra care to get the indoor units sitting exactly right on my (uneven) walls, and they always tidied up after themselves. As it'd involve drilling through walls, I was expecting the installation to be much noisier than it actually was. My house is mid-terrace so I had pre-warned my neighbours but both said afterwards that they weren't at all disturbed by the work. I was also surprised by how quiet the units are when running. The indoor units are barely audible on their low setting and the outside unit, which I'd expected to sound like a jet engine, is no louder than a desk fan. In summary, I am delighted and wish I'd done this years ago because the heat of summer makes me very unwell. I'd already insulated my house to the hilt and employed all manner of things to try and keep it cool yet still June-August were generally miserable. I am finally looking forward to summer instead of dreading it. I do not hesitate to recommend UK Energy Services. It seems rare these days to find a company that operates with integrity and values customer service so when you find one they are to be celebrated. I have already recommended UKES to two of my friends and will continue to do so to everyone. I couldn't be happier. Thank you so much.