Ahoy Cruises
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Ahoy liquidation refund claim
We have also been awaiting a promised full refund from Ahoy Cruises since our cruise package was cancelled on 16th March. We were told it would take up to 90 days for the refund to come through, and were requested to be patient. We were patient until the 90 days were up, but then emailed to find out what was happening. When I didn't get a response to my email and found the customer service number was not recognised we looked on the website and saw the notice of liquidation. This was last Friday (3rd July). We have had no notification from Ahoy or the liquidator to date. We paid Ahoy more than £11,000 for a package which included hotel stays, a month cruise, and flights. We were given an ATOL certificate which states 'If Pan Express Business Travel Limited stops trading, you must follow the instructions at w ww.atol.org.uk (where there will be details of repatriation arrangements, and information on how people can claim their money back) or you can call (+44) 333 103 6350.' I checked the website, but Ahoy was not listed under the companies that have gone bust which you can make an online claim for. So I rang the number provided and spoke to an adviser. I was told that Ahoy's liquidation is not completely official yet, and there is a legal meeting on July 10th after which it is likely to be confirmed, and we will be able to claim online. My understanding is ABTA covers only flights, but ATOL covers the whole package. I have also notified my credit card company which I paid the deposit with, that I am intending to make a Section 75 claim, as I understand from info on the ATOL website that you should do this first. Hope this helps somebody. I will update when I know more. Check the CAA page of latest ATOL Holders failures and Pan Express Business Travel ( parent company of Ahoy Cruises) is now listed. Further info will follow on how to claim a refund.
