Jo-Ann Stores
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The most horrible service.
The most horrible service. I understand delays, but if you charge an order for pickup, then that means that you've already processed it. It's been a week since my card was charged and I haven't received any confirmation on the three orders I submitted. You can't call the store or customer service to follow-up. I'm referring to the store in Paramus, NJ. Last month, I also ordered for pickup as well and never received confirmation. Fortunately someone in the Riverdale store picked up when I called and was informed that the order had been ready for a few days, but I never received an email and neither was the website updated. So if the company puts a process a process in place and wants the customers to abide by it, they should also be accountable for abiding by it themselves so customers are not left in limbo on the status.