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Mar 11, 2025

Disappointed with Quality and Service – Avoid Lululemon Repairs

I’ve been a loyal Lululemon customer for years, but after my recent experience, I’ll be looking elsewhere for activewear. I purchased a pair of Lululemon leggings expecting premium quality, but was disappointed when the stitching began to unravel, causing a hole. Given the price, I had hoped for better durability. When I looked into options, I found that Lululemon offers a “complimentary” repair service—though only if you take the item into a store. I dropped my leggings off at their Westfield White City store on 20th February, and was told the repair would take two weeks. When I returned after the two weeks, I was told the leggings had not been repaired yet but should be back the next day, and I would receive a call. Fast forward to today (11th March)—I had still not heard anything, so I went back into the store. After handing over my ticket, they told me the leggings had been repaired and gave them to me in a bag. Since I was in a rush, I left without checking. However, when I got home, I was shocked to find that no repair had even been attempted—the hole was still there, and the seam had not been restitched at all. This is completely unacceptable—not only is the repair service unreliable, but I’ve wasted my time making multiple trips back and forth to the store for nothing. If they aren’t actually going to repair items, they shouldn’t offer the service at all. Lululemon’s quality and customer service seem to be declining, while brands like Alo Yoga and Varley are offering much better products and service. Disappointed and won’t be shopping here again.