Hale Country Club & Spa
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Avoid - disaster desperately in need of new management
Been a member for 2 years and we have completely had enough now. Raising the membership fee from 105 to 120 then 140 in 4 months firstly is rather steep. I don't mind this as electricity etc has gone up but i do mind when nearly every-time I go in one of the spa facilities are broken (herbal room been out of use for months). Sauna (primary thing i use) not even sealed, constantly luke warm. When you are putting membership fees up whilst not even sealing the sauna and burning cash in front of us its a bit of a slap in the face. Staff are on constant turnover, today I ordered a coffee sat down and watched them have a debate over reality TV then when i ask again have the audacity to ask how i wanted the coffee (i've just told you and paid almost 4 quid for it). Anyway staff are young the real issue here is the management. No one seems to actually care no matter how many times you ask them to change or sort issues, there isn't another facility in the area like it therefore they have monopolised and if you don't like it your basically told you can leave - they have a waitlist. So no one will ever actually try to improve the service and give members value for money. Place is over priced, lacking luxury and needing a complete re vamp of staff and ethos.