Travel Trolley
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I am appalled
I am appalled. Wanted to amend a booking. The call handler said that British airways wanted to charge me an additional £394ish to do so. I asked Viren if it was possible to speak directly to British Airways. Viren wouldn’t give me their number. After googling, I found the number and called to be told I wasn’t authorised to speak to them regarding my own booking. Called Viren back who as a telephone handler was extremely unprofessional. On ending the call he responded to my goodbye in a derogatory tone which left me in tears. When I called back and spoke to April about making a complaint, she made it very difficult but gave me an email address. All I want to do is amend a booking without having to pay for a whole new flight. It was a surprise gift for my mum to visit her birth island