Princess Cruises
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This is a review about princess cruises…
This is a review about princess cruises customer services and app. At first I couldn't log on to my cruise personaliser, maybe due to a unusual surname. I called princess at 0831 and it took 57 minutes to get through with no apologies, the advisor said they are busy! The advisor was very patronising and kept talking over the top of me and and saying 'well its simple really' when I said I was having trouble logging on. I was told 'well its there'. I was also told to borrow a phone if mine was no good! I am also down as Platinum and my hubby as Blue. After a stressful couple of hours I have added all our info onto the app, an older Samsung something, so it possible, but stressful. I know you can take paper copies of everything to do at port, but I was told 'this will delay you!' The advisors attitude was poor, everything you are told in a customer service role not to say, she did. Had I not booked last minute I would not have booked purely because of paying towards this unhelpful, bordering rude, advisor. As is the norm, Covid has made companies too busy to answer the phone and a query within a reasonable time. Covid has also stripped some staff of manners. And also as usual everyone's complaints will be ignored. As a professional company, you have had over 18 months to address customers queries even if you are working from home. I am too!